How much will this cost?
Every home is different, together with the type of lighting, coverage and degree of installation difficulty, we need to price accordingly. We work with each and every customer to understand their vision and make creative suggestions. Most of the time, we can work with you right over the phone, and utilizing Google earth maps. We can view your home and do a “walk thru” with you to arrive at just the right decorating design for your budget! If needed, we are happy to send one of our designers to your residence or to discuss your project.
Do you provide lights and supplies, or will you hang and use mine?
We provide EVERYTHING it takes for your Christmas décor (we use only top grade commercial products). You don’t have to worry about lights burning out or a system malfunctions because we service what we supply! At the end of the season, we come back and carefully remove everything and take it with us so you never have to store lights and cords again.
Why are some other lighting companies cheaper?
We’ve built our reputation on SERVICE, HIGHEST QUALTITY STANDARDS, and RELIABLITY. All of our team members and technicians are very well trained in safety, climbing and installations. Another big difference is we are a licensed and insured Christmas Light Company and maintain 2 million dollars in general liability insurance.
OK, you do Holiday lighting…what else?
We are active year round! We design and install for many weddings and special events. We also offer Window cleaning, Solar Panel Cleaning and Rain Gutter Clean-outs. Our Cleaning Service website is www.uponthehousetopcleaning.com
When will you install the lights?
We start hanging lights EARLY November! We always recommend letting us install as soon as possible. Book early for priority! If a special date is needed for installation, we will work with you as best we can.
When do you remove the lights?
We start January 2nd. We have a large customer base and we should have everyone taken care of by the end of January. Go ahead and unplug your display whenever you are done with the lights. If we installed power cords and timers in your garage, or other areas we cannot access, please set them out for our pick-up. We remove lights by certain areas and cities.
It rained and now some of my lights are not turning on?
The most common reason lights do not turn on after wet weather is because a GFI (Ground Fault Interceptor) outlet has turned off as a safety feature. Resetting a GFI outlet is easy: locate the outlet that is not working, make sure that all the electrical cords and lighting are dry, and simply push the reset button back in. If the reset does not fix the problem, try resetting the tripped breaker at your electrical box or feel free to call us, and we can assist you over the phone. Please be sure to check your GFI outlets before contacting us for maintenance.
Why are some of my lights turning on and off at different times?
If your lights are not synchronized, it is possible that either the lights are plugged into a switched outlet or one of the timers could be malfunctioning. If this should happen, please contact us and we will troubleshoot the issue for you.
What if I need repairs?
We do routine drive-by check-ups throughout the season to ensure your lighting and décor are working properly. However, if you notice lights out or other problems just call or email us and within 24 hours or less, we will have them repaired! In the event your lights are out, please be sure to check your GFI outlets prior to contacting us. If the issue is not resolved after checking your GFI outlets, please contact us at: 951-789-9692 or by email firstname.lastname@example.org
Do we need to be home for installation and or removal?
Most of the time no. Our trained technicians can complete an installation whether you are there or not. In some cases the power supply access may be behind a locked door or gate, and the homeowner must ensure it is unlocked prior to installation or be home to grant us access.
Any questions at all, please feel free to contact us…we are here to make your Holidays hassle free!